Service request

Enter your Certificate number and Zip code below and click 'Next' to continue.

If the certificate can be found and is registered to an address with the given zip code, the system will load your data to speed up the service request process. We would like to receive one overview picture and one or more detail pictures to be able to process your service request without unnecessary delays.
Forgot your Certificate number? Dont worry! We will take care of your service request anyway. Just leave the certificate number field empty, enter your zip code and continue.

Example: C123456789

Your zip code will be used as control-question to protect your data


Name

Example: J.C.M.

Example: 'de'

Your last name without prefix


Address

Enter the street name without the number part

The street number without postfix

Example: 'A'


Communication

You'll receive status updates via email

Fill in a number where we can reach you in the daytime

Fill in a number where you can receive text messages

Select the language we may speak to you


Service program

Select your service program

Enter the model description of the furniture piece

Does the problem occur from the moment of delivery?

On how many parts does the problem occur? I.e. if you have 2 stains on the same seat, you enter 1 here. The seat represents the part here.

Describe as the problem as clear as possible. This will speed up processing your request

We would like to receive at least one overview picture and one or more detail pictures to be able to process your service request without unnecessary delays.

Service ticket complete.
Please verify the data you entered below and send the service ticket to us.
Data incorrect? Press 'Previous' to change the data.

Certificate number
Service program
Name
Address
Zip code / city
Country
Email address
Phone
Mobile phone
Language

Furniture type
Problem
Damaged place
Model
Sub problem
Number of damaged parts
Upholstery type
Complaint on delivery
Problem description
Photos